Hi. I’m Alex Wilkerson.
Content engineer with 12+ years in global internal comms and knowledge management, now focused on AI content strategies and agentic workflows. At Google and Stripe, I architected knowledge and content governance to scale uniform user experiences and self-service deflection — from 70,000 employees to 10 billion users.
- 5+ years in global employee/internal communications, executive comms, and intranet governance
- 2.5 years team leadership experience (6 FTEs)
- Strong copywriter, managing editor, and project/program manager
- Results-driven: streamlined processes, measurable performance improvements, and self-service deflection at scale
Experience
Senior PgM, Content & Knowledge — Stripe Jan 2025–Present · Remote
Founding Stripe’s People Content Center of Excellence to establish the ‘ground truth’ knowledge architecture required for accurate internal AI. Architecting and shipping agentic tools (incl. a custom ‘Content Strategist’ agent) that democratize communication standards, while driving force-multiplying productivity gains through reduced time-to-find and significant self-service deflection.
Manager, Global Help Comms, YouTube — Google May 2022–Aug 2024 · Austin, TX
Led high-performing team of Senior Comms Strategists (6+) owning all Creator and Consumer go-to-market, global support comms for YouTube operations (50+ product areas, 6 Help Centers, 10+ billion visits annually across 66–80+ languages in ~100 markets).
Senior Comms Strategist, YouTube — Google May 2020–May 2022 · San Bruno, CA
Designed scaled support comms for Monetization & Ads product areas, incl. compliance and policy, consumed by millions of users annually.
Senior Communications Specialist — HERE Technologies Oct 2018–May 2020 · Berlin, Germany
Oversaw global internal communications as Editor-in-Chief, publishing and prioritizing news and content portals for 9,000+ employees across 3 world regions.
Founder — Alex Wilkerson Content & Communications Aug 2017–Oct 2018 · Berlin, Germany
Consulted Berlin clients on content strategies, internal communication practices, and editorial management. Executed scaled translations and transcreations from German to English across hard metals, healthcare, legal, automotive, and other industries.
International Content Manager — LYKON Oct 2016–Aug 2017 · Berlin, Germany
Lead copywriter responsible for content creation, brand management, content marketing, and full-scale localization of the external website and internal product ecosystem from German to English.
Global Internal Communications Advisor — Bombardier Transportation Sep 2014–Oct 2016 · Berlin, Germany
Led internal comms management and development of Bombardier’s global intranet, delivering content to ~70,000+ employees. Supervised 15+ global content managers and implemented the company’s first-ever global employee editorial calendar.
Online Marketing Manager, U.S. Market — Wimdu Jul 2014–Sep 2014 · Berlin, Germany
Marketing content management with focus on SEO for U.S. markets; technical SEO and blog/social copywriting.
Marketing Associate — Berlin Capital Investments by Zabel Property Group Sep 2012–Apr 2014 · Berlin, Germany
Drove English-language content marketing and social media strategy. Wrote property brochures for luxury new-build developments, drafted press releases, and managed media relations with U.S. reporters.
English & Anglophone Culture Teacher — Helmholtz-Gymnasium Sep 2011–Jun 2012 · Potsdam, Germany
Fulbright Scholarship grant to teach English abroad. Full curriculum ownership for grades 7–13 covering English Language, Literature, and Anglophone Culture.
Student Programmer & Administrative Assistant — The Ohio State University Oct 2008–Sep 2011 · Columbus, OH
Digital content creation, software training, IT and technical support, audiovisual and digital media editing. Led and taught Ohio State’s first-ever course on Ubuntu Linux.
Accomplishments
Young Leader (U.S. Ambassador to Germany nomination) — Global Bridges, 2016 Berlin Fulbright Alumni Chair — Berlin, Germany, 2015–2017
Education
Fulbright Scholarship — Potsdam, Germany, 2011–2012 BA, The Ohio State University — 2006–2010